Commitment to quality

As a sector-leading provider, we’re deeply committed to providing the best quality care and support possible. To do that, we’re always looking for ways to improve the care we deliver while empowering the people we support to live fulfilling, happy lives!

To do this, we employ strict best practice approaches. We use a robust quality framework designed to ensure we consistently respond to the needs of those with learning disabilities, autism, brain injuries and other complex needs, with safe, efficient, and effective care.

Quality framework

Our sector-leading regulatory quality and compliance is underpinned by three key concepts:

Safety: meeting all required regulatory standards, we conduct regular audits and reviews, proactively managing risks and applying national best practice.

Effectiveness: focusing on outcomes, we personalise support, promote choice, and use expert guided, evidence-based practices.

Experience: using empathetic understanding, we innovate effective processes for measuring quality within our services.

Measuring quality of care

Creating exceptional services for the people we support is key to their health and happiness. Committed to monitoring and consistently improving the quality of our homes, our external regulatory ratings are just one of the ways we measure quality.

Other innovative methods we measure quality by include:

Internal quality audits

This is a robust auditing system conducted once per quarter. It involves assessing and reviewing our services for their quality compliance.

Quality checkers

Quality questionnaire

Growing together groups

Feedback panels

Quality roadshows

Driving Up Quality Code

We subscribe to the Driving Up Quality Code – a guide for providers and commissioners developed by the Driving Up Quality Alliance. Established following the abuse of people with a learning disability and autism at Winterbourne View, it’s part of an action plan to end abuse in health and social care settings.

Learn more