As the leading provider in the sector, we are truly committed to providing the best quality care and support possible. We constantly look for ways to improve the care we deliver, so it enables the people we support to live the lives they choose; lives which are fulfilling, meaningful and happy.

To ensure the highest quality of care, we apply the best possible approaches and are always focussed and responsive to the children, young people and adults we support.

Our quality framework

Our sector leading regulatory quality and compliance is underpinned by three key pillars:

Safety – meeting all required regulatory standards, regular audits and reviews, proactively managing risk and applying national best practice

Effectiveness – focusing on outcomes, personalisation and choice using evidence-based and informed practice

Experience – putting ourselves in the shoes of the people we support, and using effective processes for measuring quality

How we measure quality of care

Our quality goes beyond regulatory ratings, and whilst we place importance on creating Good and Outstanding services, this is just one of the many ways we measure quality.

Our other unique methods include:

Internal quality audits
A robust system that occurs every quarter that reviews services for quality and compliance
Quality checkers
A team of people we support who formally apply and receive training to complete quality audits within services
Growing together groups
Co-production of organisational plans and policy development involving people we support from across the regions
Quality roadshows
A series of events attended by service managers to share best practise and learning
STOMP pledge
An initiative to reduce unnecessary medication administration for the people we support

We have more Good and Outstanding services than any other provider in Health or Social Care, but we recognise there is always so much more that we could do.

The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.

uality Account 2019