We’re passionate about delivering high quality nurse-led homecare to children and young people with complex care needs.
Care is led by an experienced team of Clinical Nurse Managers. They oversee the quality of our children’s complex care and clinical governance. The dedicated team work incredibly hard to ensure care meets our own quality framework, regulatory standards and adheres to best practice.
We have a collaborative approach and are committed to providing industry-leading clinical governance and service improvement. This ensures the care we provide is safe, relevant and always meets the needs of the children and young people we support and their families.
How we assess our quality of care
Our quality of care is based on key clinical competencies and national guidance from the NHS, Great Ormond Street Hospital and other clinical healthcare settings.
Quality of care also follows Nursing and Midwifery Council (NMC) guidelines on Professional standards of practice.
As well as being rated as Good by the Care Quality Commission, (CQC), we are committed to continually improving the quality of our children’s complex care. We do this by completing additional internal assessments, which include:
- Feedback surveys
Completing quarterly surveys to gain honest feedback from individuals, family members and other professionals we work with. This helps us improve quality of care and service provision.
- Home visits
Our experienced Clinical Nurse Managers and Educators frequently attend home visits with the families of the children and young people we support to assess quality and safety. We review and update care plans, complete relevant risk assessments and discuss any relevant changes in needs to be communicated with third parties and other healthcare professionals.
- Clinical supervision
Supporting our staff to develop their skills, learning from feedback, audits and assessments. This allows us to regularly review and develop our standards.
- Monthly clinical audits
Measuring person-centred outcomes against best practice measures to identify areas of improvement. Audits are completed on medication administration records and clinical documentation in the home.
- Quality monitoring reports
These are completed quarterly and bi-annually and sent to commissioning bodies, social workers and CCNT. The reports include detailed service provision for commissioned hours of care, barriers and achievements on each individual package of care, overview of service provision, training provided and feedback from families.
- Internal clinical governance meetings
Review of our procedures and policies to ensure care provided is effective, personalised and safe. This allows for service improvement measures to be put in place.