When Mike* was young, he dived into the sea from the beach and hit a sand bank. The accident left him with a C3 and C4 spinal cord injury and he has a tracheostomy, bowel care routine, is fully vented and uses a Phrenic Nerve Pacer and conveen.
Mike*, who has a BSc (Hons) and two MA degrees, also has full moving and handling requirements including a hoist, sling and wheelchair.
Voyage Specialist Healthcare has been supporting Mike* 24/7 for over six years.
Mike* has also nearly finished studying for a BA (Hons) in counselling and currently works with a bereavement service and hospice, where he has regular and new clients.
Mike* requires support for all of his needs, so it is essential that his regular staff members know his routine and can assist with all aspects of his administration.
As they are present during Mike’s* counselling sessions, they also need to understand the importance of client confidentiality and be comfortable interacting with his clients – as well as helping clients to feel comfortable with them.
As Mike* explains, every aspect of his care
“must run smoothly, otherwise I would be constantly worrying about my support and not concentrating on what I do well. It’s not just about my staff, it’s the flow between the office, the management team and me – it has to work for me to be successful in what I do. The 24/7 on-call support also gives me that peace of mind”.
Mike* is working successfully as a counsellor and explained that without the support and continuity provided by his team, this would not be possible.
*Some of the details have been changed for confidentiality reasons.