We introduced our Quality Checker roles in October 2016 as a unique way to measure quality in our services. This is because we believe that the people best placed to tell us what great quality care and support looks like are those that have experienced care themselves.
This is really important because it gives us first-hand experience into how we can improve our services and processes by the people that matter most – the people we support. They see things that others may miss, have unrivalled empathy with those in our services and can make meaningful suggestions that will have a significant impact on any future implementations we make.
Those that become Quality Checkers undertake an intense application and training process facilitated by Choice Support in order to equip them with the skills, knowledge and practical implications of the role. Once qualified, our Quality Checkers visit Voyage Care services and assess the quality of care being delivered, ensuring that it is of the highest standard and places the people we support at the core of all it does.
Since the programme started, there have been over 60 visits completed by Quality Checkers and as a result of the newfound confidence and skills they’ve learnt, three of our Quality Checkers have gone on to secure meaningful employment with external companies.
The role is highly valued and has been very successful since its introduction and we are looking to expand the programme to continue to learn from the findings and make improvements that deliver positive outcomes for the individuals in our care.