We are pleased to share the summary of our annual Quality Questionnaire for the year 2020.
Our innovative questionnaire measures the quality of experience of the people we support, recognising that conventional quality metrics in the health and social care sector often fall short of measuring the outcomes that really matter to individuals: their quality of life and wellbeing.
The 2020 Quality Questionnaire gives an important insight into the wellbeing of the people we support through this difficult year. Their resilience is evident in the findings which demonstrate people have sought to make the most of the opportunities available to them despite the restrictions imposed as a consequence of the pandemic.
Why do we undertake the Quality Questionnaire?
Voyage Care is committed to continuous improvement and we regularly seek out the insights of our regulators, commissioners and fellow health and care professionals.
Most crucially though, we understand true quality of care should be measured through the individual experiences of each person being supported; for example their health, participation in daily life and choice making, involvement in their community and their quality of life.
There are multiple benefits gained from undertaking the Quality Questionnaire. For individuals, we can evidence their progress over time and how support is enabling them to achieve their goals.
For the organisation it highlights the impact we have by identifying positive trends and areas where we have the opportunity to make further improvements. Establishing and completing this unique survey isn’t easy. It takes time and the issues are hard to measure, which is why a similar survey hasn’t been undertaken by other providers – but the value is enormous.