Darren's story

Promoting client independence

Background:

Twenty-seven years ago, when Darren was a child, he dived into the sea from the beach and hit a sand bank. The accident left him with a C3 and C4 spinal cord injury and he has a tracheostomy, bowel care routine, is fully vented and uses a Phrenic Nerve Pacer and conveen. Darren also has full moving and handling requirements including a hoist, sling and wheelchair. Darren is a very intelligent man and can communicate and direct his own care needs.

Voyage Specialist Healthcare has been supporting Darren 24/7 for over six years. 

Challenges:

Darren has a BSc (Hons) and two MA degrees. He has also nearly finished studying for a BA (Hons) in Counselling. Darren works with Cruse Bereavement Counselling services and the Butterwick Hospice, where he has regular and new clients. 

Darren requires support for all of his needs, so it is essential that his regular staff members know his routine and can assist with all aspects of his administration. As they are present during Darren’s counselling sessions, they also need to understand the importance of client confidentiality and be comfortable interacting with his clients – as well as helping clients to feel comfortable with them. 

How did we help?

As Darren explains, every aspect of his care “must run smoothly, otherwise I would be constantly worrying about my support and not concentrating on what I do well. It’s not just about my staff, it’s the flow between the office, the management team and me – it has to work for me to be successful in what I do. The 24/7 on-call support also gives me that peace of mind”. 

Results:

Darren is working successfully as a Counsellor and explained that without the support and continuity provided by his team, this would not be possible.