Our specialist Prader-Willi syndrome care home achieves Outstanding in CQC inspection!

Esmer House, one of our Prader-Willi syndrome specialist care homes in Nottinghamshire, has been rated Outstanding by the Care Quality Commission (CQC) in their first-ever inspection!

The Mansfield care home provides support for up to six people with Prader-Willi syndrome, learning disabilities or autistic people. Following the inspection in September 2021, the inspection found that the residents at Esmer House received outstanding care, enabling them to live fulfilling and happy lives.

Personalised care and support

Natalie Reed, CQC Head of Inspection for adult social care in the central region said, “Our inspectors were extremely impressed by the level of support Esmer House offered the vulnerable people in its care.

“From the moment people joined the service, there was great commitment to ensure they led fulfilling, happy and healthy lives. Effective and strong leaders ensured people received an extremely personalised service that considered their hobbies, preferences and goals.

“One of the characteristics of Prader-Willi syndrome is weight gain and it was impressive to see that there had been a reduction in weight for all people living in the home due to staff supporting them to follow a healthy diet. This weight loss meant people had increased mobility, relied less on medicines and had an improved quality of life.”

CQC inspectors found:

  • Staff were exceptionally skilled and pro-active in identifying innovative ways to help and support people achieve their goals. 
  • The provider ensured that all staff had a clear understanding of their roles and responsibilities. The management team strived to develop their leadership skills and upskill all staff within the organisation.
  • People were supported to take an active role in the local community. The registered manager described one person’s wish to buy Christmas presents for the local women’s shelter.
  • People’s care plans were consistently and comprehensively reviewed with health and social care professionals involved when necessary.
  • The provider understood and acted on its duty of candour in an open and honest way.
  • The registered manager had a thorough understanding of the regulatory requirements of their role by ensuring relevant agencies were notified immediately of any incidents that could affect people’s safety and well-being.

Learn more about Esmer House

If you would like to find out more about how Esmer House provides outstanding quality care and support, why not read one our inspiring stories?

Enquire about Prader-Willi syndrome support

Those living with Prader-Willi syndrome lead a healthy fulfilling life when they have consistent support from people who understand the condition. If you’d like to learn more about how we support people with Prader-Willi syndrome, please fill in this quick enquiry form and a member of our team will be in touch.

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