We champion clinical governance and are always looking for ways to improve the quality of care we provide to children and young people in their homes.
So you can rest assured knowing the care we deliver is industry-leading and of the highest standards.
We do this by adhering to the pillars of clinical governance which includes:
- Clinical effectiveness
We constantly monitor and review our clinical processes to improve the quality of care we provide. We strive to remain responsive to the needs of the children and young people we support through regular care plan updates, attendance of MDT meetings and package review meetings.
- Openness and candour
Managing clinical incidents and complaints, reporting directly to Clinical Commissioning Groups (CCGs), local authorities and governing bodies where necessary.
- Clinical audits
Regular audits and reports in key areas for reassurance care is of a high quality and to ensure you receive the service you expect. So, are we meeting the needs of the child and the family? Are we effective in covering the rota? Do we successfully manage incidents? Are care plans succinct and up to date?
- Risk management
Robust assessment and management of clinical and environmental risks and ensuring all incidents are managed effectively to enable safe care provision and lessons learnt are shared appropriately.
- Education and training
Providing healthcare assistants with quality, child specific training from dedicated and experienced Clinical Nurse Educators. We complete supervised shifts and competency assessments before staff are signed off to deliver care and support.
- Research and development
Updating procedures and training based on best practice and feedback from families and professionals we work with.
Our commitment to clinical governance means we’re able to deliver high-quality, fully-managed complex care packages that provide:
- Overall clinical management and clinical responsibility
- Annual care plan reviews and monthly clinical audits
- Quarterly monitoring and clinical audit reports
- Regular clinical meetings
- Multi-disciplinary (MDT), Child in Need (CIN), Teaching Assistant (TA) and Child Protection (CP) Meetings
- Regular clinical paperwork and competency reviews