How we assess quality

We assess our quality of care based on key clinical competencies and national guidance from the NHS, Great Ormond Street Hospital and other clinical healthcare settings.

Quality of care also follows Nursing and Midwifery Council (NMC) guidelines on Professional standards of practice.

Our care is rated Good by the Care Quality Commission, (CQC) and we are committed to continually improving the quality of our children’s complex care.

We do this by completing additional measures to assess quality care, which includes:

Feedback surveys
Completing quarterly surveys to gain honest feedback from individuals, family members and other professionals we work with. This helps us improve quality of care and service provision.

Home visits
Our experienced Clinical Nurse Managers and Clinical Nurse Educators frequently attend home visits to assess quality and safety. They review and update care plans, complete relevant risk assessments and communicate changes in needs with third parties and other healthcare professionals.

Clinical supervision
Supporting our staff to develop their skills, learning from feedback, audits and assessments. This allows us to regularly review and develop our standards.

Monthly clinical audits
Measuring person-centred outcomes against best practice measures to identify areas of improvement. Audits are completed on medication administration records and clinical documentation in the home.

Quality monitoring reports
Completed quarterly and bi-annually and sent to commissioning bodies, social workers and community children’s nursing teams (CCNT). The reports include details on commissioned hours of care, barriers and achievements, overview of provision, training provided and feedback from families.

Internal clinical governance meetings
Reviewing policies and procedures using the quality reflective cycle to ensure personalised care delivered is effective and safe. This allows for service improvement measures to be put in place.


Hear more on our podcast!

Listen to our Voyage Care Voice podcast episode with Yvonne Mujeri – Clinical Services Lead, Hannah Eastwood – Clinical Nurse Manager and Valaine Wilson – Clinical Nurse Educator. They discuss the measures we use to assess quality of care and the impact this has in improving outcomes for children and young people.

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