95% of parents rated us as 8/10 or above for personalisation of the care we deliver

Every child is unique and deserves personalised care and support, delivered in the way they prefer.

We think it’s important that care reflects your child’s needs and who they are as a person too.

This is called a person-centred approach and it’s fundamental to care delivery at Voyage Care. 

Listen to our clip below for a definition of person-centred care.

How we personalise care

When building a care and support plan for your child or young person, we take time to understand everything that’s important to them and you as a family.

We put what we learn into one central booklet called an All About Me folder. This becomes a vital resource for anyone who helps to support your child and your family. It includes vital information, such as:

  • Your child’s unique complex care needs.
  • How they like to be supported.
  • Your family dynamics and relationships.
  • Their interests and hobbies.
  • The goals they want to achieve.
  • Anything else that’s important to you.

This folder is a working booklet designed to grow with your child or young person. It is constantly reviewed and updated to ensure it always reflects the person and their family.

Watch our video to learn how these booklets help us provide personalised care!

Working with you and your family

We actively encourage individuals and their families to contribute to the All About Me folder so it’s full of information that matters most to you. After all, you know your child or young person better than anyone else.

We listen to parents and work with you during the care planning stage to ensure your child or young person receives reliable, compassionate and truly personalised care.

We’re more than just a provider. We passionately care about our role in helping children and young person to lead a healthy, happy and fulfilled lives.

“Parents are an integral part of care planning. They give us essential information and guidance on their child that simply can’t be captured by documents and care assessments alone.”

Yvonne Mujeri, Clinical Lead

Image of Yvonne in a purple circular ladder frame on a blue background.

Find out more

Listen to our person-centred care podcast to hear from Clinical Lead, Yvonne, Clinical Nurse Manager, Hannah, and our Clinical Nurse Educator, Valaine. Here, they discuss how our team delivers personalised care for 0-25 year olds in more detail.

To make an enquiry about personalised care for your child or young person, fill out our quick enquiry form!

personalised care for children and 
young people with complex care needs and their families.
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