As part of our mission to providing great quality care and support, we have committed to developing as many Good or Outstanding services as possible.
So what do these high quality services look like?
“Good and Outstanding services provide people with safe, effective, compassionate and high-quality care. Among the best care we have found is in services that acknowledge there is always room for improvement – they are proactive, seeking feedback on their services and learning from concerns and complaints.”
We are delighted to have 11 services rated Outstanding or equivalent across the UK. This is testament to our hard-working and passionate staff teams that work tirelessly to implement positive outcomes for the people we support.
Derwent Cottages, North Yorkshire
A four person, caring service that offers highly specialised support whilst still maintaining and encouraging the people we support’s independence. In December 2019 they retained their CQC Outstanding rating for a third time.
“We have been rated Outstanding for 7 years which is fantastic! This is a reflection of the care and magic the people we support receive from staff on a daily basis and I couldn’t be any more proud of them. The people we support, their voices, meeting their needs and life ambitions is what’s important to us and I feel this is what was seen”
Kelly Barnard – Service manager
Garfield Grange, East Riding of Yorkshire
One of our residential homes that supports five individuals with profound learning disabilities and physical disabilities to lead an enriching and happy life. They received their Outstanding rating in July 2018.
“The staff always go that extra mile for me as manager, for Voyage Care and most importantly for the people who need our support. I couldn’t have done it without them, they are simply amazing.”
Karina Whitehead – Service manager
Nottingham DCA, Nottingham
A community support hub in Nottingham that support a variety or individuals to live as independently as possible. In February 2018, they became the first community support service to receive a CQC Outstanding rating.
“I am still stunned, I don’t think I understand the significance of what we do every day, from me as a manager, to support workers and everyone else in between. We do what we love to do, and we care.”
Michelle Anstee – Service manager
Sanderling House, Merseyside
One of our brain injury rehabilitation services in Liverpool. They support 7 people living with brain injuries to lead a fulfilling quality of life and received their CQC Outstanding rating in June 2018.
“Every member of staff goes the extra mile for the people we support in one way or another. The feel of the service is a home from home and each person we support is given the opportunity to live their life to their fullest.”
Rachel Campbell – Service manager
Westwood House, Wiltshire
Westwood House in Swindon is a ten bedded home for adults with learning disabilities and dual diagnosis. There is never a dull moment in the home, the people we support are all very active and fully involved in the running of their home.
“To be rated as Outstanding in four out of five areas by CQC was testament to the team and the people we support’s success. The team are longstanding and dedicated to the needs of the people we support and know exactly what is important to them to ensure we always provide a safe, caring, responsive and effective service”
Sam Arnold – Service manager
Woodlands, North Yorkshire
The Woodlands is a 14 bed Acquired Brain Injury service alongside negative mental health, challenging behaviour and physical disability.
“We strive at promoting a homely atmosphere where the comforts of your own home are similar. We work hard on active support and engaging positive outcomes for all individuals to reach for the stars in what their aspirations are. Our success is delightful to the endless hard work and support that all of the team put in each day to achieve this level of difference to each person that we support.”
Anthea Gilleon Russell – Service manager
Treddinoch, Central Scotland
Treddinoch offers support to eight people with complex needs and have a dedicated team of staff who take a person-centred approach and treat everyone as an individual.
“We are privileged to support eight people to manage the daily challenges of their lives and achieve their goals and dreams. Treddinoch is a happy place which people who live there are proud to call their home. They have great support from a very dedicated team. We are thrilled that this is recognised by the Care Inspectorate grades”
Isobel Harvie – Service manager
Cloverdale is a four-person residential service in Hampshire which is vibrant and welcoming. A passionate and highly trained team provides the highest quality residential care for adults with learning disabilities, whilst still maintaining and encouraging independence. In September 2019 CQC awarded Cloverdale an Outstanding rating.
“We were so thrilled to receive the outstanding award for our service. The staff and residents were openly excited and emotional when they heard the news. In just two years, we have given Cloverdale a new lease of life by thinking outside the box and coming up with fun and new ideas. We think we have put the fun back into caring and Cloverdale is truly a happy place to live. We are privileged and proud to be part of the people we support lives, aiding them to reach their full potential.”
Marilyn Walker – Service manager
Redbank House, Nottinghamshire
Redbank House is a Residential Care Service that provides compassion, care and highly specialised, person centred support, for a group of 8 individuals with learning disability and Prader Willi Syndrome.
“Redbank House is hard to describe, it is one of those places where no matter how bad things are, just walking through the door lifts both the senses and the spirits! The people we support are family to us, they are the centre of everything we do and the reason we all walk happily through that front door every day. I cannot emphasise enough the lengths all the staff go to in order to ensure the best possible quality of life for all the people we support, the list would be simply too long, I am incredibly proud and humbled to head such an amazing team and am so happy that CQC recognised this by awarding us Outstanding.”
Loraine Swinburne – Service manager
Sadlers Place, West Midlands
Sadlers Place is a purpose built property providing high quality person-centred care and support for 9 people who have a learning disability and/or an associated physical disability and/or complex needs. The people they support are supported to complete activities of their choice, plan and choose holidays, go on days out and take part, as they choose, in house activities. Very much a home from home environment.
“I feel that the hard work from the staff at Sadlers Place has finally paid off by receiving outstanding. The staff continue to always go up and beyond to ensure that Sadlers Place is a fabulous, loving, caring home and are always looking for ways to improve the quality of life for the people we support, the ones that truly matter. ”
Charlotte Aston – Deputy Home Manager