Person-centred Care

Supporting you

We understand that most people receiving health and social care will need a bit of additional help throughout their lives and, during that time, circumstances might change, or support needs might increase. At Voyage Care, our holistic approach to person-centred care considers all aspects of your life – not just your basic clinical, heath, or social care needs. Through our bespoke person-centred care plans, we look at how we can support you with:

Physical health

Emotional wellbeing

Icon showing a heart being held in a hand.

Mental health

Social needs

Daily living skills

Living arrangements

Relationships

Interests and passions

Education

Working or volunteering

Goals and ambitions

Our person-centred principles

We work with the people we support, not for them, so you’re empowered to achieve a level of independence that’s right for you.

From long-term care for learning disabilities, to brain injury rehabilitation, and children’s complex care, our person-centred approach ensures we deliver positive outcomes for the people we support.

Whatever someone’s primary diagnosis, we work to a key set of person-centred principles. This means our specialist care and support is safe, efficient, and consistent, empowering you to live the fulfilling life you deserve.

Our key principles are:

Dignity, compassion, and respect.

Personalised and holistic care, support of treatment.

Independence and fulfilment.

Recognition of abilities and strengths, not disabilities.

Coordinated care, support and involvement from families and other professionals.

Empathetic understanding

We all have our own unique experience of the world. Over time, our experiences shape every aspect of our lives, including our behaviours, motivations, relationships, opinions, and thoughts.

Our collaborative approach to person-centred care and support means we get to know you as an individual, taking time to understand what motivates you and what’s important to you. Seeing the world through your eyes, we gain deeper insights into how you’d like to be supported and what you’d like to achieve.

By understanding your likes and preferences, we can ensure our care supports your self-esteem and confidence. Feeling heard and valued, you’re encouraged to freely express yourself, accomplish your goals, make social connections, and participate in your local community.

Advocating for equal opportunities

Stigmas towards vulnerable people exist in many areas of society. Misconceptions, lack of understanding, and negative attitudes impact the outcomes of people with care and support needs.

As part of our commitment to delivering person-centred care, we actively advocate for the people we support, promoting equal opportunities within our services and surrounding communities.

Championing your abilities and capabilities, we continuously work with local communities to ensure you’re treated fairly, with dignity and respect, and are empowered to live a meaningful life.

We promote equal opportunities
and inclusion in:

Accessing healthcare services.
Mental health and emotional wellbeing.
Daily living tasks.
Accommodation.
Workplaces and volunteering organisations.
Social and leisure activities.
Education.
Political engagement and right to vote.
Accessible information and communication methods.

Community connections

Our approach to person-centred care is unique. Using a goal-orientated approach, we understand community integration and participation are fundamental to supporting you to achieve your goals.

By building connections with local communities, we promote awareness and education, shake stigmas, and break down barriers for the people we support.

We know that many vulnerable people can make meaningful contributions to their communities. Currently, around just 4.8%* of people with learning disabilities are registered as employed, yet 65%* would like to work. With cooperative community connections, we pave the way for the people we support to pursue meaningful opportunities with inclusive and compassionate organisations.

For the people we support with rehabilitative conditions, like brain injuries or complex mental health needs, community connections enhance their independence. Offering functional settings for them to regain skills and the confidence needed to embrace independence, they’re empowered to reach their rehab goals and play active roles in their local communities.

*Mencap and the Foundation for People with Learning Disabilities.