To fully understand more about you and the support you require, we would complete an initial assessment.

What is an initial assessment and a support plan?

An initial assessment is a document we complete at our first meeting where we discuss your condition, your routines, previous historical and clinical experiences. We agree with you how much support is required and when and how this will be provided. This meeting can happen at a place and time to suit you and will be carried out by a member of our team.

This information then becomes part of your personalised support plan. This is a document which includes very detailed information about what you want and need from us as your provider of care. It will be completed and approved with you and your Clinical Manager, all of whom are Registered Nurses.

Using this support plan, everyone who is involved as part of your ongoing team will know what you need, and understand you on a more personal level. The support plan is flexible and can change as and when things change in your own life.

Your support team, how do you know they are the right people for you?

The support is in your own home, where you and your family live and we want to ensure that you always feel safe, secure and comfortable with whoever is there. During the initial assessment we will discuss your staff preferences, whether you would prefer male or female, someone younger or more mature. We can then start to identify who we feel would fit your requirements.

Staff will come and meet you and/or your family and this will be an opportunity for you to ask them any questions. If you are happy with your staff team, we will then arrange for them to spend time with you at your chosen location, so you can get to know them better.

At this point, our Clinical Manager will then become involved and work with your staff team to ensure that they are fully trained, competent and most importantly confident to lone work with you/your family member.

If at any time you become unhappy with a member of staff, please make us aware as soon as possible. We will either work more closely with the staff member or replace them with someone you feel more comfortable with.

How do you know if our support would be right for you?

Get in touch and talk to us about your needs and requirements. We are happy to come and see you, answer any questions you may have and then you can make a more informed decision. Our office telephone number is 01429 239616, our opening hours are 8am – 5pm Monday to Friday.

Children’s support

If the support is for a child under the age of 16, it is the decision of the child and their parents/legal guardians whether they are present at the initial assessment and throughout the initial process. To assist with this decision, we can provide children’s documentation and easy read versions of our introductory information.

Regardless of a child’s age, we believe that they have as much right to be fully involved in their own support and we will work with you to identify ways to support them throughout the process.

To arrange a no obligation introductory meeting, give us a call on 01429 239616, between the hours of 8am and 5pm Monday – Friday. We would love to hear from you.

  • Residential care home

  • Brain injury service

  • Specialist service

  • Community support

  • Children's service

If you need further advice, call our friendly enquiry line on 0800 035 3776 or email referrals@voyagecare.com
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