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A statement from Andrew Cannon

Updated 16 October 2020

I would firstly like to say a heartfelt thank you to all our families for your continued support and understanding as we balance everyone’s desire to see their loved ones with the government restrictions and our overarching responsibility to the safety of those we care for and our staff. I’m truly sorry for the continued emotional impact of the restrictions on care home visiting and share your frustration that clearer guidance has not been forthcoming. I understand how difficult it has been for you and your loved ones to be apart during the COVID-19 pandemic.

In line with the guidance released by governments across the UK relating to care home visiting and the new local COVID-19 alert levels (Medium, High, Very High), we are continuing with facilitating visits where possible at this time. In the absence of further guidance that would allow the people we support to return to their normal activities and routines, we have developed a risk-based approach which will enable people to enjoy the same freedoms as everybody else, within the constraints of current restrictions.

The lack of guidance specific to working age adults continues to be a real disappointment. As an organisation, we promote community interaction and encourage people to live fulfilling lives, as independently as possible. This includes volunteer work, taking part in activities, employment and education; unfortunately this is simply not possible in the vast majority of circumstances with the restrictions that are in place. We continue to draw attention to the impact of the lack of clarity in the current Government guidance and are raising the experiences of the people we support and their families through all available channels.

Current visiting arrangements

Visits can still only be made at pre-arranged, staggered times and those will be jointly agreed in advance. This arrangement is necessary to reduce the number of people visiting at any one time to protect the people we support and the staff team. Before agreeing to visits our managers will complete risk assessments to establish the visit is safe to arrange.

Planning your visit

Prior to each visit to see your loved one we must ask that all visitors have read and agreed to:

We are required to record information about our visitors for regulatory and Track and Trace (England)/ Track, Trace and Protect (Wales) / Test and Protect (Scotland) records. Therefore, each visitor will be required to complete and sign COVID-19 Guidance – Visiting Proforma before each visit. Please note that, unfortunately, you will not be able to use facilities, e.g. bathrooms, kitchens, during your visit so please bear this in mind prior to visiting. The protocols we have established for visits are in line with Care Provider Alliance Visitors’ Protocol which is supported by CQC in England. If you have any questions about visiting arrangements, please speak to the Manager.

Further information

Please follow these links for the latest guidance on visiting in care settings:

Thank you again for your continued support at this challenging time.

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