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We would like to say a heartfelt thank you to all our families for your continued support and understanding as we balance everyone’s desire to see their loved ones with the government restrictions and our overarching responsibility to the safety of those we care for and our staff.

We are sorry for the continued emotional impact of the restrictions on care home visiting and share your frustration that clearer guidance has not been forthcoming. We understand how difficult it has been for you and your loved ones to be apart during the COVID-19 pandemic.

In line with the guidance released by governments across the UK relating to care home visiting, we are continuing with facilitating visits in outdoor areas only at this time. We still await confirmation from many Public Health teams on whether visits are permissible in their area as, in line with government guidance, without their approval we are unable to allow visits.

We have been working hard to prepare for the easing of restrictions and, for now, must continue to follow the measures we have in place, which are designed to keep the people we support happy, active and above all, safe.

Future arrangements

We remain hopeful that further guidance will be soon released to allow us to enable internal visits, but the Government have indicated some restrictions will continue for the foreseeable future, and it is clear there are no simple solutions to ending lockdown.

We will take necessary precautions to protect staff and people we support and will continue to do all we can to minimise the risk of infection. Our dedicated and skilled team have continued to deliver incredible care and support throughout the recent challenges. 

Further information

You can find our latest updates on COVID-19 on our website at www.voyagecare.com/news/covid-19-coronavirus-response/. For the latest updates on the UK’s approach to COVID-19 visit www.gov.uk/coronavirus.

Please follow these links for the latest guidance on care home visiting:

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