Quality and clinical governance

Adding an extra layer to the safety and efficiency of our support, our personalised care packages benefit from clinical governance. This means your child or young person’s care and support will be monitored by one of our experienced Clinical Case Managers.

Our clinical governance also ensures nurse-led training and mentoring is consistently delivered to our specialist Healthcare Assistants. Each Healthcare Assistant is trained by one of our expert Clinical Case Managers based on your child or young person’s unique needs.

Throughout your journey with Children’s Complex Care, your assigned Clinical Case Manager will regularly check in with you to ensure you and your child or young person are getting the most from our support.

Across our team, each colleague is passionate about delivering high quality, nurse-led homecare to children and young people with complex care needs. Understanding that your child or young person is growing up quickly, they work hard to ensure our care meets their changing needs. They’re also dedicated to ensuring our care:

Meets our own quality framework
Complies with regulatory standards
Adheres to clinical best practice
Always remains person-centred

We have a collaborative approach to providing high quality Children’s Complex Care and are committed to continuously improving our service. We invite feedback from our clients and their support networks, as well as working in several ways to reinforce a robust quality framework:

Clinical effectiveness

We continuously monitor and review clinical processes using the quality reflective cycle to improve our quality of care. We strive to be responsive to the needs of our clients through regular care plan updates, attendance of MDT meetings and package reviews.

Openness and candour

Clinical audits

Education and training