Integrations and mobilisations of new and transferring services

We have a proven track record of successfully mobilising large scale contracts and setting up new care and support services to ensure timely person-centred transitions. In addition, we have extensive experience in the transition of services from other exiting providers, having completed the transfer of 55 services with 420 service users and over 800 employees (under TUPE), in the last 2 years such as:

  • Cambridge supported living and outreach service – circa 400 hours per week of support for 12 people across 9 properties
  • Flintshire supported living where 11 staff transferred, delivering circa 350 hours per week of support for 5 people
  • Newcastle, South Tyneside and Gateshead where circa 40 people in three residential care and 65 employees transferred

We recognise transition can be challenging for those we support and their families; you can be assured we consider each person’s needs and preferences, ensuring they are in control of the processes and informed at every stage.

Our Operations Integration team provide dedicated project management, working in tandem with our Operations teams, Commissioners and other stakeholders to achieve smooth integrations and continuity for the people we support by:

  • Being person-centred and responsive with individuals and transferring staff
  • Agreeing the pace at which individuals can transfer safely and effectively
  • Delivering robust transition plans with clear timelines, communication protocols, specific action plans, risk and mitigation assessments, accountabilities and contingency arrangements
  • Developing partnerships with people we support, staff and local stakeholders
  • Delivering agreed operational and contractual objectives
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