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Working in partnership with commissioners and healthcare professionals

We’re proud to work in close partnership with local authorities, NHS organisations and many other housing, health and care partners across the UK. We have a common goal to enable the people we support to achieve the best possible outcomes.

Our approach is based on transparency, accountability and a commitment to working positively with any agency or organisation. This can include, but is not limited to, engaging with:

  • landlords to support people with their tenancies
  • health professionals to enable people to access health services and to devise health action plans
  • local community groups and services so people have access to a wide range of local activities, educational and employment opportunities
  • advocates and volunteer befrienders to identify innovative ways to support the reduction of directly commissioned support

Commitment to quality

We are dedicated to providing the best care and support and our commitment to quality is demonstrated by our sector-leading quality ratings. In England, 95%* of our registered locations are rated as Good or Outstanding by the Care Quality Commission. 100%* of our Scottish and Welsh registered locations are rated as overall compliant by the Care Inspectorate and Care Inspectorate Wales.

*Data correct as at May 2019.

Who we work with

We support more than 1,450 people in supported living properties or their own home and operate 259 care homes, caring for over 1,900 people.

You can trust us to understand your priorities as well as your clients’ needs. With over 450 current contracts, many secured through successful competitive tender processes, with Local Authorities, Clinical Commissioning Groups and NHS organisations and framework (accredited) supplier status with over 100 public sector organisations, our reach is national. However, our specialist teams on the ground, ensure our approach is local and tailored to each individual.

We regularly review our processes to ensure working us with us is easy. As part of this, we are able to accept a wide range of funding sources, including Personal Health Budgets / Personal Budgets, self-funders and funding via case managers.

Never stop fighting
Brain injury rehab

Never stop fighting

Jason sustained a brain injury three weeks after his 18th birthday when he was involved in a car accident. The …

Dave’s dedication to recovery
Brain injury rehab

Dave’s dedication to recovery

Dave is a 46-year-old gentleman who joined at John Cabot house in April 2017 after incurring a brain injury. Dave …

Life after brain injury
Brain injury rehab

Life after brain injury

After sustaining a brain injury, Sharon joined us at Maeres House with the goal of becoming independent again. Her brain …

On the road to recovery
Brain injury rehab

On the road to recovery

Albert* transferred to Glasshouse from a rehabilitation centre in Derby. Albert* suffered a cardiac arrest whilst at home, he was …

Neil’s time to shine
Brain injury rehab

Neil’s time to shine

Neil sustained a brain injury in his 20’s after a road traffic accident. We were pleased to have him join …

Helping Thomas overcome his fear of animals
Autism support

Helping Thomas overcome his fear of animals

Please note: all social activities and interactions mentioned in this piece took place prior to the ongoing COVID-19 pandemic. All …

Onwards and upwards for Amy
Support to live at home
Pat’s story
Support to live at home
Our son, Wil
Autism support
Joan’s journey
Brain injury rehab
Helping Greg to eat well
Support to live at home
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