COVID-19 (Coronavirus) response

Updated: 29 September 2020

We remain focused on adhering to all the latest government advice and guidance relating to the global spread of COVID-19, formerly referred to as Coronavirus. As always, the health and wellbeing of the people we support and our staff team remains our highest priority.

We have robust procedures in place and continue to work together with our services to minimise the risks and ensure we are well-prepared for the challenges COVID-19 presents for us as a social care provider. Our action so far is in line with Public Health England’s official guidance; you can find out more about the Government’s approach on the PHE website. The NHS also has valuable information about the virus and what you should do if you think you have symptoms, available online.

Whilst challenges faced by the care sector are being increasingly publicised, we have been encouraged by the support shown to UK social care providers through this time of global crisis. Our regulators (CQC, CI, CIW) are providing assurances which enable us to act responsively to the changing demands caused by COVID-19 and local commissioners (local authorities and CCGs) are working to ensure that providers are supported to maximise availability of care and support and to remain resilient. 

In addition, we are taking a range of proactive actions to ensure our staff are fully supported and able to focus on the care and well-being of the people we support. This includes deploying additional resources to support with sourcing and distributing PPE, where it is needed, and dedicated teams to provide round the clock support to all our services, but particularly those where there is a suspected or confirmed case. 

The governments ‘stay at home’ guidance is inevitably having an impact on the way we support people, as many of the activities they usually enjoy are not possible at this time. Our staff team are working incredibly hard to find new ways to have fun and maintain well-being, whilst keeping people safe – visit our Facebook page and read the special bitesize Zest magazine for lots of wonderful examples of this!

We have also produced easy read resources that simplify the current government advice.

Visits to our services or offices

Anyone entering our premises must review and comply with our COVID-19 (Coronavirus): Office Management Plan

We are not currently allowing visits to our services. This is to prevent the spread of infection and keep the people we support safe. We understand this will be a very difficult time but encourage regular visitors to contact local service managers to discuss options for staying in touch with a loved one, such as video calls or telephone calls.

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