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COVID-19 (Coronavirus) response

Updated: 31 March 2020

We are closely monitoring the latest advice and guidance relating to the global spread of COVID-19, formerly referred to as Coronavirus. We have robust procedures in place and the health and wellbeing of the people we support and our staff team remains our highest priority.

We are working together with our services to minimize the risks and ensure we are well-prepared for the challenges COVID-19 presents for us as a social care provider. Our action so far is in line with Public Health England’s official guidance; you can find out more about the Government’s approach on the PHE website. The NHS also has valuable information about the virus and what you should do if you think you have symptoms, available online.

To prevent the further spread of COVID-19, the Government has announced that everyone must stay at home, unless:

  • Shopping for essential groceries and medication
  • Exercising – once a day and this should be from your home (not driving elsewhere)
  • Seeking medical help
  • Supporting a vulnerable person
  • Travelling to work – but only if absolutely essential

This guidance is inevitably having an impact on the way we support people, as many of the activities they usually enjoy are not possible at this time. Our staff team are working incredibly hard to find new ways to have fun, whilst keeping people safe – visit our Facebook page and read the special bitesize Zest magazine for lots of wonderful examples of this!

We have also produced easy read resources that simplify the current government advice.

Visits to our services

We are not currently allowing visits to our services. This is to prevent the spread of infection and keep the people we support safe. We understand this will be a very difficult time, but encourage you to contact the service manager to discuss options for staying in touch, such as video calls or telephone calls.

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