How we train our teams

Our mandatory training focuses on the safety and risk limitation involved in providing complex care. We cover areas such as moving and handling – including the use of hoists and mobility aids – and basic life support, including airway and respiratory management and acute anaphylaxis management.

Alongside mandatory training, our staff are trained in a wide range of clinical care skills. Taught by our registered Clinical Case Managers, they accrue skills in:

• Airway clearance
• Infection control and hygiene
• Medication management
• Multiple programmed invasive and non-invasive ventilation
• Nutrition and hydration – including PEG/PEG-J tubes, feeding pumps and other enteral devices
• Respiratory management
• Tracheostomy care
• Seizure management
• Vital signs diagnostics.

We use national guidelines from the NHS, Great Ormond Street Hospital and other paediatric settings to inform our training. Delivered by our experienced Clinical Case Managers, our complex care training model is renowned and considered sector leading.

Because your child or young person is unique, we provide our Healthcare Assistants with bespoke, child-specific training. Personalised training follows a pathway that ensures the right staff are trained with the appropriate skills to manage your child or young person’s complex care needs.

• Assessment: A clinical nurse manager completes an assessment on your child’s needs.
• Assigning staff: Our team select the right team to manage your child’s care.
• Bespoke training: Our Clinical Case Managers deliver personalised training.

Complexities vary between each child or young person. Our Healthcare Assistants are empowered with the skills and knowledge required to manage clinical duties such as:

• Bowel management
• Colostomy/Ileostomy care
• Complex tracheostomy care
• Diabetes management
• Emergency Hickman line training
• Intermittent catheterisation
• Suprapubic catheter management
• Symptom management planning