Caroline’s story – a tale of transformation with person-centered support

Meet Caroline!

Caroline is a person we support at Wellington House, a residential service supporting adults with mild to moderate learning disabilities, mental health needs and associated complex behaviours. Caroline has been supported at this vibrant service for around three years.

When her previous home closed, Caroline had to seek alternative accommodation quickly. With no time for a planned transition, she was forced to instantly adjust to her new surroundings. Requiring support for both learning disabilities and challenging behaviours, as well as physical health conditions, this was a daunting time for Caroline.

Three years later, the transformation in Caroline is extraordinary. Arriving at our service proved to be a life-changing event for both Caroline and her family.

Overcoming obstacles

Caroline’s journey to Wellington House was one of the quickest placements we have seen! After visiting the service for only an hour, she moved in just two days later. Arriving with very little information on the support she required, our team worked with Caroline to craft a care plan that suited both her physical and emotional needs.

With a history of challenging behaviour, Caroline displayed aggression at times, especially when she felt anxious, and she often misinterpreted the comments and intentions of those around her. Our team worked closely with Caroline to improve her emotional and mental wellbeing. Slowly, they empowered her to voice her opinions and feelings, until she gained confidence to ask questions and tell people the support she needed.

Caroline was also managing hearing loss in one ear and an impairment in the other, alongside diabetes. When she arrived at our service, she had very little understanding of what this meant to her overall health and how it might affect her emotionally. Caroline’s support team worked collaboratively with a community multi-disciplinary team, to educate her on how different foods affect her blood glucose levels and mood. This equipped her with the tools to gain control of her diabetes and better manage it.

Her team also identified that Caroline’s hearing impairments may have contributed to increased episodes of challenging behaviour. To overcome this, they helped Caroline to access and use hearing aids, continuing to monitor their performance on her health.

"Our team worked closely with Caroline to improve her emotional and mental wellbeing. Slowly, they empowered her to voice her opinions and feelings until she gained confidence to ask questions and tell people the support she needed."

Charlee Howe, Service manager, Wellington House

Bright days ahead

After three years of tailored support plans, correct management of her diabetes and encouragement to achieve her goals, Caroline is the picture of happiness, and a valued member of Wellington House.

With her diabetes continuously improving and her hearing loss properly managed, her anxiety has significantly improved, and she rarely presents challenging behaviour. Using positive reinforcement and active support has also enhanced Caroline’s daily living skills. She used to shower only once a week, but through our consistent support she now showers daily and takes pride in keeping her bedroom neat and tidy!

Another example of Caroline’s progress is in her mood and behaviour. In the early days, Caroline would visit the local day centre once a week. Often, her team would be called to collect her early due to behavioural issues. Now, Caroline independently visits the centre three times a week. She has a passion for arts and crafts, enjoys listening to music and has developed a brilliant sense of humour. She enjoys laughing and joking around with the other residents and her support team.

Most of all though, Caroline can now spend quality time with her beloved brothers. This is what means the most to her and was not always possible before she came into our care.

Establishing a routine was key to the success in managing Caroline’s anxiety and behavioural issues. Through a person-centred approach, our team have empowered Caroline to make decisions about the support she receives. By helping her to develop her skills and understand the world around her, we’ve changed Caroline’s life for the better, and we can’t wait to see what she’ll achieve next!

"We would like to thank the manager and staff at Wellington House for Caroline's care. Her wellbeing and happiness have improved so much, especially over the past six months. We look forward to this continuing in the future."

Caroline's brothers

Find out more

Caroline’s inspirational story is testament to our person-centred support. To find out more about our residential support services, and how we can support you, a client or a loved one, complete our quick and easy enquiry form and a member of the team will be in touch.

Caroline’s story – a tale of transformation with person-centered support
Learning disabilities

Caroline’s story – a tale of transformation with person-centered support

Meet Caroline! Caroline is a person we support at Wellington House, a residential service supporting adults with mild to moderate learning disabilities, mental health needs and associated complex behaviours. Caroline has been supported at this vibrant service for around three ...

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