Privacy Policy

The Data Protection Act 2018 (DPA) and the General Data Protection Regulation (GDPR), states that Voyage Care have to inform you of the following:

  • Why Voyage Care want information about you;
  • What Voyage Care do with the information; and
  • Who Voyage Care share the information with.

Who are Voyage Care?

Voyage Care, is an organisation which is part of Voyage Care Group.

Our address is: Voyage Care Wall Island, Birmingham Road, Lichfield, WS14 0QP

Information Security Officer

This is the person who checks what Voyage Care do with your information and that Voyage Care follows the law.

For more information you can write to Voyage Cares Information Security Officer to ask questions regarding your information and rights.

Write to: The Information Security Officer, Voyage Care Wall Island, Birmingham Road, Lichfield, WS14 0QP

Email: informationsecurity@voyagecare.com or call Phone: 01543 484500

What information do Voyage Care collect?

Voyage Care collect personal information including your name and contact details via the following methods:

  • Emails;
  • E-newsletters or e-bulletins;
  • Printed materials e.g. newsletters, leaflets, brochures, posters, displays etc;
  • Social media content e.g. Facebook, Twitter, LinkedIn etc;
  • Advertising; and
  • Telephone.

What Voyage Care do with your information?

The Data Protection Act and General Data Protection Regulation state how Voyage Care can process and share your information.

Voyage Care will follow the law and may keep and process your information in the following ways: Information will be collected and processed by us fairly and openly for the purpose of marketing and to enhance the services Voyage Care provide.

It may also be used to improve the marketing materials and the services you receive from Voyage Care.

You may tell us special types of personal information - sensitive information. Examples of this type of personal sensitive information are:

  • Health;
  • Disability; and
  • Ethnic background.

By providing Voyage Care with this information, you consent to the use of this information for this purpose.

Data protection law tells us we have to have a ‘Legal Basis’ to process your information.

We process your information on the following ‘Legal Basis’ -

  • That you specifically agreed for us to process the information

We process your special types of information (sensitive information) -

  • That you specifically agreed for us to process the information

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Cookie Policy

Our website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

The cookies in use to deliver Google Analytics service are described in the table below.

Cookie Title Description
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__utmb
__utmc
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__utmz
Google Analytics These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. These cookies contain no personally identifiable information but they will use your computer’s IP address to know from where in the world you are accessing the Internet. Google stores the information collected by these cookies on servers in the United States. Google may transfer this information to third-parties where required to do so by law, or where such third-parties process the information on Google’s behalf.

Opt-out

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.

http://tools.google.com/dlpage/gaoptout?hl=None

For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.

http://www.google.com/analytics/learn/privacy.html

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer
Google Chrome
Mozilla Firefox
Apple Safari

Sharing and processing your information

Voyage Care is made up from a number of different organisations.

Voyage Care will share the information with other organisations within Voyage Care Group when needed, so that Voyage Care can provide the best service on offer to you.

All of the organisations in the Voyage Care Group will follow this notice.

You can get more information from http://www.voyagecare.com/about-voyage-care/contact-us.

Voyage Care may need to share some information with our partners for the purposes you have agreed to.

Voyage Care will also share information with -

  • Our regulators who are permitted access to this information
  • Other organisations where we have a legal obligation to do so.

We will not transfer information outside of the UK.

Contact & Communication

Voyage Care is made up from a number of different organisations.

Voyage Care will share the information with other organisations within Voyage Care Group when needed, so that Voyage Care can provide the best service on offer to you.

All of the organisations in the Voyage Care Group will follow this notice.

You can get more information from: http://www.voyagecare.com/about-voyage-care/contact-us.

Voyage Care may need to share some information with our partners for the purposes you have agreed to.

Voyage Care will also share information with -

  • Our regulators who are permitted access to this information
  • Other organisations where we have a legal obligation to do so.

We will not transfer information outside of the UK.

Protecting your information

The information is stored securely both on paper and on our systems. Voyage Care are committed to making sure that your information is looked after and processed safely.

Voyage Care take storing and protecting your information seriously.

Employees who can see and process your information

Employees will only be able to see, process and share your information for the purposes agreed and only on a needs to know basis.

Can Voyage Care use information for anything else?

If Voyage Care intend to use the information you have provided for any other purpose, Voyage Care will talk to you about this first and tell you why and obtain your consent where required.

Storing and deleting information

Voyage Care will only keep information that we need for a purpose for the period of time stated within the data retention and destruction policy.

Voyage Care will delete information that we no longer need and in line with the data retention and destruction policy.

Your rights

You have the following rights with any information Voyage Care collects or retains about you:

  • To ask to see any information Voyage Care hold about you;
  • To correct any mistakes or make changes to the information;
  • To ask Voyage Care to delete information about you;
  • To limit what Voyage Care do with information;
  • To tell Voyage Care not to use the information; and
  • To ask Voyage Care to give information to another person.

You and can request to see the information Voyage Care holds about you by making a Subject Access Request. For further information you can write to Voyage Cares Information Security Officer to make your request or by contacting your local service.

Write to: The Information Security Officer, Voyage Care Wall Island, Birmingham Road, Lichfield, WS14 0QP

Email: SAR@voyagecare.com or call Phone: 01543 484500

How to exercise your rights

  • Talk to and employee: They will inform the Information Security officer on your behalf.

Write to: Information Security officer, Voyage Care Wall Island, Birmingham Road, Lichfield, WS14 0QP

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about services supplied by this website. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 2018. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 2018 you may request a copy of personal information held about you by this website’s email newsletter program.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://ow.ly/Y17d50u4JLV).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 2018
Privacy and Electronic Communications Regulations 2003
Privacy and Electronic Communications Regulations 2003 – The Guide
Twitter Privacy Policy
Facebook Privacy Policy
Instagram Privacy Policy
LinkedIn Privacy Policy
Google Privacy Policy

Information Commissioner's Office

You can raise concerns or complaints to the Information Commissioner's Office (ICO) if you are not happy with the way Voyage Care process or share your information:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113

Last updated May 2019

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